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Unskip previously skipped membership payments

I skipped a customer's payment but I need to add it back for payment.

Payments can be skipped from the upcoming payments tab of a membership:

Membership details page with skip this payment button highlighted



💡 Payments will also be skipped if a membership is on hold, after the payment date has been succeeded.



To unskip a payment:

  1. Go to Customer List and select customer.

  2. Go to the Memberships tab and select the relevant membership. From here you will see there is a 'Skipped Payments' tab, click on this.

  3. You will now see the option to Unskip, next to any skipped payments:

Membership detail page displaying skipped payments, unskip button highlighted 

Alternatively, if you're looking to add an ad hoc payment to customers recurring membership to collect a payment instead, this can be done by heading to the Upcoming Payments tab >> Add ad hoc payment

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How to skip membership payments

How to add a payment to a recurring membership